Shipping policy

Shipping Policy

At Firefly Tees & Transfers, we work hard to process and ship your orders as quickly and carefully as possible.

Processing Time

Orders are typically processed within 3-5 business days. Processing time does not include shipping transit time. During high-volume launches, sales, or holidays, processing times may be slightly longer.

Shipping Method & Rates

Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method. We currently ship within the United States.

Delivery Time

Once your order has shipped, delivery times vary based on the carrier and shipping method selected at checkout. Firefly Tees & Transfers is not responsible for shipping delays caused by the carrier, weather, or other circumstances beyond our control.

Order Tracking

Tracking information will be sent to the email address provided at checkout once your order ships. Please allow 24-48 hours for tracking updates to appear.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order. Firefly Tees & Transfers is not responsible for orders shipped to an incorrect address provided by the customer. Additional shipping fees may apply to resend returned or undeliverable packages.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, Firefly Tees & Transfers is not responsible for lost or stolen packages. If your package is marked delivered but cannot be located, please contact the carrier directly.

Damaged Packages

If your order arrives damaged, please email support@fireflydtf.com within 7 days of delivery with photos of the damaged item and packaging so we can review and assist.

Questions

If you have any questions about shipping, please contact us at support@fireflydtf.com, and we’ll be happy to help.